What to do if we don’t get it right
We always strive to provide excellent customer service and when that does not happen, we want to know why. Listening to you and learning from what you have to say will help us get it right next time and we need your co-operation to do this.
If you are not happy with the service that you have received, please contact us via phone, email or post at the following address:
Complaints Officerstrong>
Compliance Department
Olympia Finance
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
Tel: 0207 096 1988
Email: info@olympiafinance.co.uk
We will then independently investigate the issues that you have raised and advise you of our findings.
Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, who can be contacted at the following address:
Financial Ombudsman Servicestrong>
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Phone: 0800 0234 567
Fax: 0207 9641 001
Compensation
If you make a valid claim against us in respect of the mortgage or insurance we arrange for you, and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Services Compensation Scheme; details of the cover provided by the Scheme are available on request. Further details of the Financial Ombudsman Service can be found by visiting their website: https://www.financial-ombudsman.org.uk/